Frequently Asked Questions

What time is check in and check out?
Check-in: 12:00 h; check-out: 11:30 h.
Can I leave the room late?
No
Can I choose the type of bed in my room (big – 2 beds)?
Yes, when booking
We come with 1 or more children. Is it possible to add an extra bed to our room? What alternatives do you offer?
We suggest using rooms already equipped with an extra bed
Do the rooms have a balcony or terrace? Can I reserve one?
Some rooms have a balcony (prior booking depending on availability).
Are there non-smoking rooms?
Yes
How many storeys does the building have? Is there a lift?
The building has 8 floors with a lift.
Is there air conditioning in the rooms? Does it work all year round?
No.
Is your hotel adapted for the handicapped?
No.
Can you keep my luggage when I leave the room?
Yes.
Is there a safe place to park my car? How much does it cost?
In the parking of Gare de l’Est station.
Does the hotel have an Internet or e-mail terminal for guests?
No.
Do you have high-speed internet in the room for my portable computer? Is it wireless?
We have free Wi-Fi connection throughout the hotel
Do you have a quiet, romantic room? How can I reserve it?
Yes. You need to request it when booking (depending on availability and confirmation by the hotel).
What languages are spoken in Reception?
We speak English, French and Spanish.
Where may I rent a car?
Near the hotel there are Sixt and Avis companies
How far away is the Eiffel Tower?
The hotel is 20 minutes away from the Eiffel Tower (subway).
How far away is the Louvre Museum?
10 minutes distance using the subway.
How much does a taxi from the airport cost? How long does it take?
From Orly Airport it takes around 1 hour and the price is €50-60. From Charles de Gaulle Airport it takes around 45 minutes and the price is around €45.
In what kind of a neighborhood are you?
It is a nice neighborhood, with public gardens, near the Ourcq channel, perfect to have a walk.
I am travelling to attend an event in Porte de Versailles: is it easy to arrive from the hotel?
Porte de Versailles is 40 minutes away using the subway (direct access).